Telling us
Contact Royal Furniture within 10 days of delivery to raise a return. You need to notify us inside that window; the item does not need to be back with us by then.
Damaged in transit, wrong item, or missing parts
Report within 48 hours of delivery with photographs of the carton and its contents. An unboxing video is strongly recommended – with flat-pack furniture it is the clearest evidence of whether a panel was cracked before assembly began. We review what you send and arrange a replacement, a replacement part, or a refund where applicable.
Missing fixings or a missing panel is treated as an incomplete order: we send the missing part rather than asking you to return the whole carton.
What can go back
- Unassembled items in their original carton and packaging.
- Anything that arrived damaged, incorrect or incomplete.
Once a piece has been assembled it cannot be returned as a change of mind – drilled and driven fixings cannot be undone without marking the panels. That is a practical limitation of flat-pack furniture, and it is the reason we print dimensions on every product page. Measure before you order.
Who pays to send it back
- Change of mind: the customer pays the return freight, which on furniture is not trivial.
- Damaged, wrong or incomplete and confirmed as our error: we cover or reimburse it.
Refunds
Once the return arrives and is checked, the refund is processed within 5 business days to the original payment method. Cash-on-delivery orders are refunded by transfer to bank or UPI details you provide. Banks then add their own processing time.
A duplicate payment on the same order is refunded within 5 business days once we confirm the duplicate transaction, separately from any return.
Fees
No restocking fee.
Start a return at care@royalfurnitures.shop or +91 92219 10827, Customer service: 8:00 AM – 9:00 PM IST, daily. Returns are received at Shop No. 4, Uthalsar Naka, Uthalsar, Thane, Maharashtra 400601, India. Contact us before dispatching anything back.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.